Why have you started running walk in clinics?
Following successful trials and very positive patient feedback we have taken the decision to roll out walk in clinics 5 days a week. On a typical weekday we have around 80 patients who ask for an on the day appointment, on a Monday this number can rise to over 100. This combined with the fact that approximately 200 appointments a month are wasted by people not attending, many of which have been requested on the day has led us to look at alternative ways to handle with requests for on the day appointments and believe walk in clinics will make it easier to access services, when you want to.
In the past, patients have told us they find it difficult to access an on the day appointment and at peak times find it very difficult to contact us via telephone. Last summer we successfully introduced a new triage system. Up until June, if you requested an on the day appointment a Clinician will ring you back, normally within 30 minutes and discuss your problem and if necessary, will invite you in for an appointment. However this system still didn’t guarantee you an on-the-day appointment and getting through on the telephone was still difficult. If you attend the walk in clinics you are guaranteed to see a clinician.
Does this mean the end to pre-bookable appointments?
No. We remain committed to offering pre-bookable appointments, these new walk in clinics are for emergency, on the day appointments. You can still book ahead for routine matters.
Will there be a big wait?
We cannot guarantee wait times, as we work on clinical need. Sometimes you may walk right and see a doctor, other times there may be a wait. We expect demand to be higher at peak times; Mondays and Fridays and have increased the number of staff on hand to help with these clinics.
Is it first come first served?
No. It is based on clinical need; the clinicians will look at the symptoms you have provided to reception and make an assessment about who clinically needs to be seen first. This is why it is important you give an accurate description of your symptoms.
Is there somewhere private to discuss my symptoms?
Yes. Just ask reception, we always have a room available to discuss things in private.
Will I definitely see a doctor?
Depending on your symptoms you may see a Nurse Practitioner or a Doctor. The clinicians most suited to providing the correct health care will see you. If you insist on seeing a doctor or a specific doctor, when another Clinician is available, it may result in a longer wait.