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Appointments

How to see a Doctor or a Nurse

Appointments can be made in online, in person or on the telephone. Please ask the receptionist to register if you wish to book online.

 

Consultations are by 12 minute appointments. Please cancel appointments if you are unable to keep them.

On The Day Appointment Request:

From 01/12/17 the Open Clinic times will change to;

8am - 10:30am

2:30pm - 5:00pm

Why have you started running walk in clinics?

Following successful trials and very positive patient feedback we have taken the decision to roll out walk in clinics 5 days a week.  On a typical weekday we have around 80 patients who ask for an on the day appointment, on a Monday this number can rise to over 100. This combined with the fact that approximately 200 appointments a month are wasted by people not attending, many of which have been requested on the day has led us to look at alternative ways to handle with requests for on the day appointments and believe walk in clinics will make it easier to access services, when you want to.

In the past, patients have told us they find it difficult to access an on the day appointment and at peak times find it very difficult to contact us via telephone.  Last summer we successfully introduced a new triage system. Up until June, if you requested an on the day appointment a Clinician will ring you back, normally within 30 minutes and discuss your problem and if necessary, will invite you in for an appointment. However this system still didn’t guarantee you an on-the-day appointment and getting through on the telephone was still difficult.  If you attend the walk in clinics you are guaranteed to see a clinician. 

Does this mean the end to pre-bookable appointments?

No. We remain committed to offering pre-bookable appointments, these new walk in clinics are for emergency, on the day appointments.  You can still book ahead for routine matters. 

Will there be a big wait?

We cannot guarantee wait times, as we work on clinical need.  Sometimes you may walk right in and see a doctor, other times there may be a wait.  We expect demand to be higher at peak times; Mondays and Fridays and have increased the number of staff on hand to help with these clinics.

Is it first come first served?

No.  It is based on clinical need; the clinicians will look at the symptoms you have provided to reception and make an assessment about who clinically needs to be seen first.  This is why it is important you give an accurate description of your symptoms.

Is there somewhere private to discuss my symptoms?

Yes.  Just ask reception, we always have a room available to discuss things in private.

Will I definitely see a doctor?

Depending on your symptoms you may see a Nurse Practitioner or a Doctor.  The clinicians most suited to providing the correct health care will see you.  If you insist on seeing a doctor or a specific doctor, when another Clinician is available, it may result in a longer wait.

One Problem Per Appointment

Following on from recent feedback we are trying to raise awareness across our group of surgeries of our one problem per appointment policy.  Next time you visit us you may see the following posters in the waiting room or consulting room.  As an organisation we value patient feedback highly and always welcome ideas and suggestions on how we can improve our services.

IMPORTANT INFORMATION

In January 2014 we changed our online service to Patient Access via Patient.co.uk

This new service will allow for repeat prescription requests direct to the Doctors, real time appointment booking, change of details and allow our patients to access their own clinical records.

You and will need to register via the below link and will be required to verify your identity with us to be able to book real time appointments.

Please register and follow the on screen instructions or ask the reception team to fully register you on your next visit to the surgery.

Telephone Availability

If you would like to speak with a GP via the telephone, please ask the receptionist who will book a time for a GP to call you back.   Please note, our Doctors/Nurses will attempt to contact you after normal surgery.   Unanswered calls will result in the appointment being lost.

Book Appointments Online

We are pleased to provide patients with access to its Clinical System via a Secure Web Interface, so they can book appointments online.

To use Patient Access (EMIS) you will need a Practice ID number and an Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you.

Please contact the reception to register for this service or click the link below if you have already have your login details.

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© Neighbourhood Direct Ltd 2017
Buckshaw Village Health Centre, Unity Place, Buckshaw Village, Chorley, PR7 7HZ
  • Telephone 01772 214 444
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Save time and nominate your local pharmacy. Your Neighbourhood Professionals Mark Ackers Fitness S N Electrical
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