Buckshaw Village Surgery is regulated by the Care Quality Commission. The CQC's job is to check whether hospitals, care homes, GPs, dentists and services in your home are meeting national standards.
They do this by inspecting services and publishing their findings, helping people to make choices about the care they receive.
You can find out more about the CQC by visiting http://www.cqc.org.uk/
The CQC visited us in August 2013 and the following report summary was published:
Inspection carried out on 15 August 2013
During a routine inspection
Buckshaw Village Practice is situated in the newly developing Buckshaw Village complex on the outskirts of Chorley. Whilst we were at the practice we observed staff interacting positively with patients. During our visit we spoke with five patients and they all provided us with very positive feedback. Care was described by all the patients we spoke with as being of a high standard. Due to technical issues the date in the 'how we carried out this inspection' is incorrect. We conducted this inspection on the 12 June 2013.
Patients we spoke with told us they felt safe receiving care and support from the staff at the practice. The patients we spoke with all told us they were more than happy with the level of cleanliness. Their comments included, "It's a new building you'd expect it to be" and "It's brand new for a kick off so that helps". There were adequate disabled facilities and all treatment/consulting rooms were on the same level. All rooms were lockable and there was appropriate screening to maintain a patient's dignity and privacy whilst being treated. All the patients we spoke with all told us they had never had any cause to complain but felt that staff would listen to them and deal with any concerns appropriately. When we spoke with one of the GPs they told us, "I think we have an excellent team who are competent and qualified. All have good communication skills and I feel patients are being listening to. We have a good IT system which is used to its full potential."
Please click here for full inspection report
CQC Statement of Purpose
- To provide the best possible quality service for our patients within a confidential and safe environment by working together
- To show our patients courtesy and respect at all times irrespective of ethnic origin, religious belief, personal attributes or the nature of the health problem
- To involve our patients in decisions regarding their treatment
- To promote good health and well being to our patients through education and information
- To involve other healthcare professionals in the care of our patients where it is in their best interests
- To encourage our patients to get involved in the practice through participation in our Patient Participation Groups and encouragement to comment on the care they receive
- To ensure that all members of the team have the right skills and training to carry out their duties competently